Terms & Conditions

MĀERENE operates in South Africa. MĀERENE is operated through FAM Enterprises, a sole proprietorship.

Joining MĀERENE is free. There is no subscription fee or recurring membership charge.

Joining does not guarantee immediate product availability. Membership means consideration for future preparations.

A product is purchased only when a member actively accepts or purchases an available preparation.

Prices displayed are customer-facing total product prices.

MĀERENE is not currently VAT registered. VAT is not charged and no VAT number is displayed.

Payment is made using the payment method or link provided for the particular preparation.

MĀERENE does not receive or store full card numbers, CVV or online banking credentials. Payment itself is completed through the relevant external payment provider.

Product availability remains subject to the applicable preparation and allocation process.

If MĀERENE unexpectedly cannot fulfil a paid order, the member will be contacted and may choose the next suitable preparation or a full refund.

Results from skincare vary between individuals and no particular cosmetic result or timeframe is guaranteed.

Individual skin sensitivity does not by itself establish a product defect.

Members should discontinue use and contact the Studio if they experience an unexpected reaction or have a product-safety concern.

Nothing in these Terms removes statutory consumer rights.

MĀERENE may correct an obvious pricing or technical error and resolve any affected transaction in accordance with applicable law.

Members may leave MĀERENE or request account closure without a membership cancellation fee.

MĀERENE may suspend or end membership for serious or repeated misuse, fraud, security abuse, deliberate allocation manipulation or similar misuse, without removing statutory rights relating to existing transactions.

Complaints or disputes should first be raised with the MĀERENE Studio so MĀERENE has an opportunity to resolve them directly.

Statutory rights to approach appropriate South African consumer or regulatory bodies remain unaffected.

South African law applies, subject to statutory consumer protections.

For any questions about these Terms, please contact the Studio at studio@maerene.com.